Lo mbuzo uvela rhoqo kwishishini. Phantse ngalo lonke ixesha, umntu obuzayo uphendula ngendlela engachananga.
Umbuzo obuzwayo ngowokuba "inokubekwa phi ikhiosk?" ngokungathi yifenitshala efuna indawo. Le ndlela ibuyela emva. Umbuzo ochanekileyo ngulo: ingaba ikhiosk yenza ingqiqo phi-kungekhona njengophawu olongezelelweyo, kodwa njengelona khetho lufanelekileyo?
Abantu abaninzi abayi kuvuma: uninzi lokuthunyelwa kwekiosk kuyasilela. Akukho datha enzima kule nto, kodwa abo bebekwishishini ixesha elide baya kuqinisekisa. Nakweyiphi na ihotele - ephakathi okanye kwisakhiwo sikarhulumente, kukho izikrini zokuchukumisa ezibizayo eziqokelela uthuli ezikoneni, izikrini ezikhenkcezisiweyo kwimiyalezo yempazamo, okanye zicinywe ngokupheleleyo. Umntu othile uphumeze i-odolo yokuthenga abantu{4} abathandathu kwabo.
Qala ngeyona nto isebenzayo
Ukungena kwisikhululo seenqwelomoya{0}}kumzekelo wencwadi yokufunda. Nangona kunjalo abakhweli kufuneka babe kwisikhululo seenqwelomoya. Inkqubo imisela ngokupheleleyo{3}}khetha inqwelomoya, khetha isitulo, qinisekisa, printa. Akukho mntu "ukhangela nje" kwindawo yokujonga{5}}kwikhiyoski. Kwaye iipasile zokukhwela kunye neethegi zemithwalo zifuna ukuprintwa. Iifowuni azinakuyenza loo nto. Ixesha.
Iinkampani zeenqwelo moya ziye zamkela ngakumbi-inkonzo yobuchwepheshe (SSTs) ukunikezela ngemodeli yenkonzo elungelelanisiweyo. Kwi-2007, i-International Air Transport Association yasungula iNkqubo yokuHamba ngokukhawuleza ejolise ekukhuliseni ukusebenza kakuhle kuzo zombini izikhululo zeenqwelo moya kunye nabathwali. Eli nyathelo liquka uphuculo kwiindawo ezininzi zokucofa, kubandakanywa ukujonga umkhweli-ngaphakathi, ukusetyenzwa kwemithwalo, uqinisekiso lwamaxwebhu, ulawulo logcino, iinkqubo zokukhwela, kunye nokulahleka kobuyo bomthwalo. Caphula{6}}https://pmc.ncbi.nlm.nih.gov/articles/PMC11471516/
Kukho ipateni apha ekufanele ukuyikhupha. Ubukho bomzimba abunakuxoxiswana-abasebenzisi sele bekhona; oku akunakwenziwa kukhuko. Inkqubo isemgangathweni ngokupheleleyo. Akukho zigwebo, hayi "makhe ndijonge umphathi wam." Kwaye umsebenzisi sele eyazi into ayifunayo. Ayikhangeli, ayiphononongo{7}}iyaqhuba.
Nantsi into yokubala-umzekelo odibanisa le ngqiqo: izikhokelo zomboniso. Amaziko olondolozo lwembali asetyenziselwa ukusebenzela iikhiyoski{2}}ubunzulu obungasikelwanga mda bomxholo, ngaphezulu kakhulu kunalo naliphi na icwecwe elibonakalayo. Oku kubetha zontathu iikhrayitheriya. Abasebenzisi bakhona, inkqubo ilula, bayazi ukuba yeyiphi imizobo abayibonayo.
Emva koko iikhowudi ze-QR kunye nee-apps zemyuziyam zenzeka. Ngoku iindwendwe ziskena kwaye zifumane yonke into kwiifowuni zazo, eziziphetheyo xa zihamba. Ivenkile ilahlekile.
Ngoko kukho into yesine abantu abayilibalayo: i-kiosk kufuneka yenze into engenakukwazi ukuyenza ifowuni. Ngokwesiqhelo oko kuthetha ihardware-ushicilelo, ukuskena, ukufunda amakhadi, ukukhupha into ebonakalayo. Ukuba yonke intsebenziswano icofa nje isikrini ukufumana ulwazi, akukho sizathu sokuba umntu angasebenzisi nje ifowuni yakhe.
Zisaphumelela nini iindawo zokugcina iimyuziyam? Xa isikrini esikhulu sinamava. -inkcukacha zobugcisa bokulungiswa okuphezulu azinakubonwa efowunini. Ividiyo entywilayo elahlekelwa yimpembelelo kwi-intshi ezi-6. Imidlalo esebenzisanayo ngokuchukumisa kunye nokukhohlisa. Ngesicatshulwa esisulungekileyo nangona? Ifowuni iphumelele.
Into kaMcDonald's
Ukuodola ukutya okukhawulezayo{0}}kwaMcDonald's ngokukodwa-kutyhila into engalindelekanga. Elinye ikhonkco le-QSR lengingqi lichithe iinyanga ezintathu lizama ukufumanisa ukuba kutheni ukukhutshwa kwe-kiosk yabo kungawabethi amanani uMcDonald's ebewaxela. Uphando lwenziwa nzulu.
I-McDonald's ine-40,{1}} yezi zinto kwihlabathi jikelele, kwaye umndilili wetikiti unyuke nge-15-30% emva kokufakwa. Oku kuvakala ngathi ukuthengisa fluff ekuqaleni. Emva koko i-psychology iyacaca.
Kwikhawuntara, kukho uxinzelelo olufihlakeleyo. Kukho umntu olindileyo. Kusenokubakho ukwenziwa komgca. Iiodolo zenzeka ngokukhawuleza, ukhetho olukhuselekileyo lwenziwa, izinto ezongeziweyo azongezwa kuba ukuthi "eneneni, phosa ipayi nawe" uziva engathandeki ngelixa umntu ejonge.
Ikiosk isusa yonke loo nto. Ukukhangela kuyenzeka. Izinto ezintsha ziyaqwalaselwa. "Ungathanda ukongeza i-combo?" ufumana ewe kungekho mntu uziva egwetyiwe. Kuye kwafumaniseka ukuba abantu bafuna ukuchitha ngaphezulu{4}babedinga nje uxinzelelo loluntu lususwe.
Yintoni eyaphambukayo kwelo khonkco lommandla kukubekwa. Iivenkile zaya ecaleni kwekhawuntara, ke abathengi basaziva bejongiwe. UMcDonald's ubabeka kwindawo eyahlukileyo. Oku kuvakala kuyinto engenamsebenzi. Ayiyo. Uyilo lwendawo ebonakalayo lubaluleke kakhulu njengesoftware. Ubunjineli bemenyu nabo{6}}imenyu yekhawunta ayinakwenziwa ngokulula ekhompyutheni. Ukuthengiswa kwe-upsell, iodolo yento, ukhetho olungagqibekanga, zonke zifuna ukucingisiswa kwakhona. Uninzi lwamatyathanga alufuni ukuva oko.
Oku kuguqula ukucinga okuqhelekileyo. Ezona ziganeko zekiosk azikho nje apho iikhiyoski ZINOKUSEBENZA. Kulapho intsebenziswano yabantu ingena khona ngokwenene.
Imali yokwenyani iyamoshwa nayo
I-Supermarket self{0}}yokuphuma ivakala igqibelele kude kusetyenziswe okoqobo. Izinto ezimbalwa, akukho nto ingaqhelekanga? Kakhulu, ngokukhawuleza kunomgca wemali. Kodwa velisa obufuna umlinganiso, utywala obufuna ukuqinisekiswa kwesazisi, ukusilela kweskena esinye{3}ngoku kukho umntu ome apho ewangawangisa isandla kumlindi. Kwaye kukho inyani engathandekiyo ekungekho mntu ufuna ukuyivuma: abatyali mali ziingcali zokuskena. Bakhawuleza; bayazazi ukuba ziphi na iibhakhowudi. Abathengi abaqhelekileyo bangabantu abangafundanga. Kwingobozi yezinto ezingama-30, umntu mhlawumbi uyakhawuleza.
-ukuzijonga kusebenza njengesongezelelo. Umzuzwana iba yinto yokutshintsha, iingxaki ziyaphindaphindeka.
Xa i-self-service checkout (SCO) yaziswa okokuqala e-United States ngo-1992, kwahlangatyezwana nokuthandabuza okumandla, kunye neenkxalabo ezixhaphakileyo zokuba ilahleko enkulu iya kulandela. Nangona iziphumo zophando zihlala zixubene malunga nefuthe lazo ekucuthekeni, ngakumbi ubusela babathengi, umthengi{3}}ubuchwepheshe bentlawulo obujolise kubathengi buye baba luphawu oluxhaphakileyo phakathi kobume bentengiso. Caphula{5}}https://journals.sagepub.com/doi/abs/10.1177/1748895816643353
Ii-kiosks zebhanki kuyo nayiphi na into engaphaya kokujonga ibhalansi kunye neengxelo zokushicilela zibethe udonga olungenangqiqo kodwa luyinyani: xa lubandakanya imali, abantu bafuna umntu. Bafuna umntu oza kuqinisekisa ukuba udluliselo lwenziwe. Bafuna ukubona umntu enqwala xa izixa ezikhulu zihamba. Oomatshini bayakwazi ngokugqibeleleyo. Ukuthembana kwabathengi akukho.
Buyela kwinto eSebenzayo
Ukubhaliswa kwesibhedlele kusebenza ngendlela efanayo nezikhululo zeenqwelomoya{0}}imigca emide, iitransekshini ezilula. Nje ukuba ii-kiosks zobhaliso zikhona, ukongeza imisebenzi yentlawulo akubizi nto. Okufanayo kwiziphumo zovavanyo lokushicilela, ukujonga ubume bomgca, kunye nemisebenzi efanayo. Isixhobo esinye siba yimela yomkhosi waseSwitzerland.
Iihotele? Iluncedo kakhulu xa ufika emva kwexesha-xa abasebenzi bebhityile. Ubungasese yinto kwakhona{2}}ezinye iindwendwe azifuni kubhengeza umlinganiselo wegumbi labo nakubani na osemva kwazo.
Ulawulo loshishino lwabatyeleli lujongelwa phantsi. Bhalisa igama, inkampani, i-ID yokuskena, thatha ifoto, ibheji yokushicilela, yazisa umamkeli. Zonke zisemgangathweni, zonke zifuna iiperipherals. Kwaye iphucula umsebenzi womamkeli ukusuka "kungeno lwedatha yomntu" ukuya "enyanisweni nokunceda abantu."
Iinkonzo zikaRhulumente
Nantsi ingxaki yesakhiwo: iiholo zenkonzo zivuliwe xa abemi besemsebenzini. Kuvaliwe ngeempelaveki. Isidlo sasemini siyenzeka. Amanani ayeka ukuthathwa ngo-4 PM. Iikhiyosi ziqhekeza loo nto ngokupheleleyo. Zibeke kumaziko oluntu, kumasebe ebhanki, kudederhu lweevenkile. Ngequbuliso "yenza indlela egodukayo" iyenzeka.
Kwaye kukho into engafane ikhankanywe: iifestile zikarhulumente ziba yindawo yokukhupha iimvakalelo. Abantu babonakala bedanile, baxambulisana ngeemfuno, bakhuphele ngaphandle kubasebenzi. Ukudinwa kuyinyaniso. Iikhiyoski zifunxa imisebenzi esemgangathweni. Iifestile zabantu ziphethe ubunzima bokwenyani. Wonke umntu wonwabile.
Ngokucacileyo usetyenziso olungalunganga
Nantoni na efuna ubukrelekrele beemvakalelo{0}ingcebiso, ukuhambisa iindaba ezimbi, iinkonzo zomngcwabo{1}}ziphumile. Oku akufuneki kufune ukucaciswa, kodwa izindululo "zee-kiosks zoncedo" ziye zawela iidesika, kuyabonakala ukuba ziyenzile.
Izigqibo ezenzelwe wena kakhulu-ucwangciso lwe-inshurensi, iingcebiso zotyalo-mali, uthethathethwano lwezomthetho{1}}alunakuncitshiswa lube yimithi yesigqibo. Inqaku elipheleleyo kukugwetywa kwabantu okuziqhelanisa neemeko ezizodwa.
Ukuzaliswa kwefomu entsonkothileyo{0}}kukuthuthumbisa kwiscreen sokuchukumisa. Ukuchwetheza okusebenzayo kwehla ukuya mhlawumbi kwisithathu sekhibhodi ebonakalayo. Ukunyanzela abasebenzisi ukuba bafake imihlathi yokubhaliweyo kwikhiyoski kuluyilo oluchasayo.
Ujongo lolwazi olusulungekileyo-"ivala nini ivenkile?"{1}}sele isonjululwe. Abantu bayikhangela kwi-intanethi. Akukho mntu uya kwivenkilana ukuya kubuza.
Ukuphonononga iimeko eziNtsha
Akukho fomula yale nto. Kungaphezulu malunga nokuba imeko ine-DNA efanayo namatyala aphumeleleyo.
Into yokuqala yokuchongwa: ngaba abantu sele befuneka ukuba babe kwindawo ethile? Ukuba oku kunokusingathwa esofeni, imfazwe sele ilahlekile. Iifowuni kunye neelaptops ziphumelele. I-Hardware ifakelwa abantu abangafunekiyo ukuba babe khona, kwaye akukho mntu uyisebenzisayo.
Emva koko umbuzo wokuguquguquka. "Kuxhomekeke" okanye "ngamanye amaxesha kuyenziwa ngaphandle"{1}}lonto ithetha ukuba umntu uhlala kwindawo ethile. Mhlawumbi i-80% iphathwa yi-kiosk, kodwa loo 20% iyakhathaza wonke umntu. Abasebenzi kunye nabasebenzisi bobabini.
Kwaye oku kuyaqhubeka kuvela: yintoni eyenziwa yikhiosk efuna ukuba ibe yikhiosk? "Ukubonisa ulwazi kwisikrini esikhulu" akwanelanga. Umshicileli, iskena, isifundi sekhadi, into ekhupha into ebonakalayo{1}into ifowuni engakwaziyo ukuyenza ngokwenyani. Yiloo nto eqinisekisa i-hardware.
Zontathu izinto ziyahambelana, iiprojekthi zihlala zisebenza. Omnye akaqinisekanga, cinga kakhulu. Ezimbini zilahlekile, umbuzo uba kutheni i-kiosks ikwincoko.
I-kiosk ngokwayo ayisoze ibe yimpendulo kunjalo. Yenye yokuphunyezwa kwempendulo. Eyona mpendulo kukufumanisa ukuba yeyiphi ingxaki esonjululwa, kubani, phantsi kweyiphi imiqobo. Fumana loo nto kwaye umbuzo we-hardware uphantse uphendule ngokwawo.
